Frequently Asked Questions
General
What are Tribute Portfolio Homes?
Tribute Portfolio Homes is a new home share offering from Marriott International, launched in partnership with Hostmaker, a London-based homestay property management company. This is a Beta experience; we would love your feedback to make our experience even better. If you have suggestions, please email us at TributePortfoliohomes@Hostmaker.com.
How are Tribute Portfolio Homes different than other home sharing experiences?
Every property within Tribute Portfolio Homes is vetted and reviewed by our hospitality experts. Properties meet rigorous safety, security and design standards before they are accepted as part of Tribute Portfolio Homes. We have partnerships with local property management experts, like Hostmaker, who provide 24/7 support to our guests during their stay. We also strive to make travel easy and stress-free for our guests through offering 24 hour in-person check-in; high speed wi-fi; premium bed linens and fluffy white towels - all expertly laundered; full-sized bath amenities; cooking essentials; and child-friendly items, such as high chairs and travel cribs. Additionally, staying with Tribute Portfolio Homes allows our guests to earn with Marriott Rewards or SPG.
Who is Hostmaker?
Hostmaker is a homestay property management company that offers design, maintenance, and management services to homeowners wishing to list their homes on home-rental sites. Based out of London, they currently manage 1,500+ homes internationally, including the curated list of properties offered through Tribute Portfolio Homes.
What is a Welcome Wizard?
Welcome Wizards are responsible for meeting you for the initial home check-in. They’ll make sure you don’t have any trouble finding the home and getting settled once you arrive. Our Wizards are also neighbourhood experts, happy to give their best recommendations for London’s “can’t miss” sites, restaurants, and experiences.
Where are Tribute Portfolio Homes located?
Currently, Tribute Portfolio Homes are located in London.
What are the check-in and check-out times?
Each home has a preferred check-in time of 3PM or after; however, we understand that everyone arrives at different times - that is one of the main benefits of our Welcome Wizards! Whatever time you plan to arrive - even if it’s 4AM! - we can arrange for them to be ready in the home waiting for you, just let us know the time in advance. Our Welcome Wizards are there to meet you for key exchange, and to share with you the fundamentals of the home (wifi network, password, utilities, etc.). After you book your home, you’ll receive an email that will ask for your arrival details. To ensure a smooth check-in process, please reply back to that email so we can ensure your Welcome Wizard has all of the details of your arrival. Additionally, you’ll receive an email 24 hours in advance of your arrival with the contact information of your Welcome Wizard to help you further coordinate. Standard check-out time is 11AM. Late check-out can be arranged with our service team, subject to availability. Note we will only be able to confirm late check-out one day before departure. Please email TributePortfoliohomes@Hostmaker.com for arrangements, if necessary.
What if I need to change my check-in time?
If you wish to change your check-in time and it is 24 hours + before your originally scheduled arrival, email TributePortfoliohomes@Hostmaker.com with your requested change. They will respond promptly and work tirelessly to accommodate your request. If your check-in date is less than a day away, reach out to your personal Welcome Wizard using the contact information emailed to you - they are always happy to work with you directly to identify the best possible available option.
If arrive before my check-in time can I drop by bag somewhere?
Early bag drop is available upon request from 11AM to 3PM on the day of your arrival. To request this service, just email us: TributePortfoliohomes@Hostmaker.com.
When will you have reviews of your homes?
Tribute Portfolio Homes is our inaugural offer of homes, which means we do not have reviews from our guests. As more of our guests experience these homes, we will be introducing reviews. Additionally, as this is a Beta experience, we would love your feedback to make our experience even better. If you have suggestions, please email us at TributePortfoliohomes@Hostmaker.com.
How frequently is housekeeping provided?
Professional housekeepers do a full service clean of every property before a new guest arrives, which includes making the bed up with fresh linens and providing completely fresh bathroom amenities. Mid-stay housekeeping is available for an extra fee, and can be purchased during home booking or requested during your stay through emailing TributePortfoliohomes@Hostmaker.com.
What comes with every home?
Although Tribute Portfolio Homes boasts a diverse offering of unique properties, we believe certain fundamentals are necessary for your comfort and convenience. Every Tribute Portfolio Home is guaranteed to include:
  • 24/7 support for in-stay issues (e.g. lost keys, issues with appliances, etc.)
  • 24hr in-person check-in
  • High Speed Wifi
  • Full Kitchen
  • In-unit Laundry
  • Fresh White Bed Linens
  • Oversized White Towels
  • Bathroom Amenities
  • Hair Dryer
  • Fan
  • Heating
  • Carbon Monoxide and Smoke Detector
  • Professional cleaning pre and post stay
What If I need extra towels or toiletries after I check-in?
If you need extra towels or toiletries after you check-in, you can email: TributePortfoliohomes@Hostmaker.com.
Can I list my home with Tribute Portfolio Homes?
We would love to consider your home! Please visit Hostmaker’s site here to learn more.
Is www.tributeportfoliohomes.com available in any other languages besides English?
Currently, our site and support is offered only in English. However, if you have specific language needs, please email TributePortfoliohomes@Hostmaker.com.
CONTACT
Who do I call or email if I have questions about my home or reservation?
For any questions about your home or stay, we would be happy to address them - just email us at TributePortfoliohomes@Hostmaker.com.
Who do I contact if there are appliance issues within the home during my stay?
For any issues that arise that are related to appliances or matters of the home, please contact TributePortfoliohomes@Hostmaker.com. A team of fast and responsive respondents will be able to take care of issues within 24-72 hour timeframe, depending upon the issue.
BOOKING
Am I booking directly with Marriott or Starwood?
Guests searching for a stay in London on either Marriott or Starwood sites will be provided with an option to visit the Tribute Portfolio Homes site in which booking will take place directly on. Marriott is partnering with a third-party company, Hostmaker, to manage these bookings.
Is VAT included?
Yes, all fees and charges will be collected by Tribute Portfolio Homes on behalf of the Homeowner and will be inclusive of VAT.
LOYALTY PROGRAM BENEFITS
How does a Marriott Rewards or SPG member earn points for booking with Tribute Portfolio Homes?
A Marriott Rewards or SPG member can earn points for completing a stay at one of our Tribute Portfolio Homes that has been booked through www.tributeportfoliohomes.com. A guest must sign-up or already be a Member and add their Member account number at time of check-out.
Point earning is subject to separate terms & conditions, which can be found within the terms of service.
How many loyalty points do Members earn for booking with Tribute Portfolio Homes?
Points will be awarded based on a value of 5 Points earned per qualifying $1 USD spent. Elite Point bonuses, based on Elite tier, will be awarded in accordance with the Loyalty Program Rules (excluding cleaning fees and extra add-ons during stay), though point promotions may apply. Members can see how many points will be earned on the product detail and checkout pages of the experience. These values are subject to change.
How many elite nights do Members earn for booking with Tribute Portfolio Homes?
For each night that is stayed at with Tribute Portfolio Homes, guests will earn 1 elite nights toward their account.
When will my loyalty points appear in my account?
As this is a new offering, provided the correct Marriott Rewards or SPG Member number is added upon check-out, points will automatically appear in your Marriott Rewards or SPG account three to six weeks (21 – 42 days) following the completion of your stay. If for some reason your points do not appear, please complete the following form on Marriott.com: https://www.marriott.com/marriott/contact.mi.
Can members use points to make a booking?
Yes! We offer our guests the opportunity to use points to make a booking.
Pay with points
Where can I find how many points I have?
You can easily see your account balance through https://marriott.com
Am I able to use both points and cash to pay for one stay?
At this time, you can either pay with credit card or points, but not both.
If I am paying with points, when will I know if I have sufficient points and I have a confirmed reservation?
You will know within 48 hours of your booking. We will notify you via email once your points have been approved or if we need more from you in order to continue the booking process.
What happens if I don’t have enough points to cover the entire cost?
If this is the case, you will be notified within 48 hours and the hold on your reservation will be removed. You will have the option to re-book with credit card or through purchasing more points. To purchase more points please click here.
Why does it take 48 hours to confirm my Rewards Account?
We take security very seriously and want to validate your identity and your account balance.
What is the window for booking a home if I am paying with points?
If you are paying with points, you must book at least 4 days in advance of your stay. If you need to stay within that period of time, you can pay with a credit card.
If I cancel my reservation will I be able to get my points back?
Depending on when you cancel your reservation, your points may be returned to you. The points cancellation policy is:
  • 100% refund - if canceled both within 48 hours after receiving booking confirmation and 30 days prior to check-in date.
  • 50% refund - if canceled 7 or more days prior to check-in date.
  • 0% refund - if canceled within 7 days of check-in date.
How long will it take for my points to be reimbursed to my account?
You will see the points back in your account within 5 business days after receiving the cancellation verification email.
What if I want to extend my stay?
If you are paying with points, and the property is available, you can purchase additional nights with your credit card. If you’d like to extend your stay, email TributePortfoliohomes@Hostmaker.com.
Can I use my SPG points to pay for my stay?
For Tribute Portfolio Homes, you are only able to use Marriott Rewards points to pay.
Troubleshooting
What is the cancellation policy?
Cancel up to 1 week prior to arrival and receive 50% of cost refunded. Cancel within 48 hours of booking 30 days prior to arrival, and receive 100% refund. Please note that refunds can take up to 7 days. To cancel your existing booking, please reach out to TributePortfoliohomes@Hostmaker.com.

For long-term stays (30 days or more) the cancellation policy is:
  • If reservation is cancelled 28 days before the start date, the first month of the reservation is charged in full.
  • If you decide to cancel the reservation during your long-term stay, it is required to contact Hostmaker to agree to a new checkout date. You can contact Hostmaker through TributePortfoliohomes@Hostmaker.com. Regardless of the checkout date chosen, we do require you to pay for the 30 days following the cancellation date, or up to the end date of your original reservation if the remaining portion of the original reservation is less than 30 days.
What happens if something gets damaged in the home during my stay?
We ask that you take care of our homes as if they were yours, but we know that sometimes, things just happen. For damages that occur on stay, please report to Hostmaker through TributePortfoliohomes@Hostmaker.com. We will also assess the state of the home following each stay to make sure that each home is left as wonderful as it was when it began. Please note we do reserve the right to charge for damages to the host that are over £200. Should there be significant discrepancies regarding the departure state of the home versus arrival state related to damages, we will use our discretion to contact guests directly.

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